Shipping policy

Solehaven Shipping Policy

Limited pairs. Purposeful dispatch. Every step tracked from us to you.

Where We Ship

We currently ship across Australia, the United States, and select international regions, always tracked, always secure, always insured.

⚠️ Some high-demand sizes or styles may have restricted release windows. If your pair is in stock, secure it now, restocks are not guaranteed.

Handling & Fulfilment

Every pair is part of a limited, precision-crafted batch.

  • Australia: Orders placed before 12:00PM AEST (Brisbane time) ship the same day.

  • United States: Orders placed before 12:00PM EST (New York time) ship the same day.

Anything after these cut-offs ships the next business day.

Each parcel leaves our hands packed with care and scanned into a live tracking system. During holidays or high-demand drops, please allow a little extra time, we’d rather be slow and careful than rushed and careless.

Shipping Options

 United States
  • Standard: Reliable and free for orders $99+, most pairs arrive in 3–6 days
  • Express: Priority shipping: in your hands in 2–4 days ($15).
Australia

  • Standard: Reliable and free for orders $99+, most pairs arrive in 3–6 days

  • Express: Priority shipping, in your hands in 2–4 days ($15).
International (Selected Regions)

  • Standard: 6–13 business days ($9.99)

  • Express: 4–8 business days ($15)

 

Holiday Deadlines 🎄

United States

Order by December 16 (EST) for Christmas delivery with Standard Shipping.

Order by December 20 (EST) with Express Shipping.

Australia

Order by December 12 (AEST) for Christmas delivery with Standard Shipping.

Order by December 18 (AEST) with Express Shipping.

⚠️ After these dates, we’ll still ship express, but couriers cannot guarantee delivery before Christmas.

Track Every Step

Once your order leaves us, you’ll get a live tracking link by email or SMS. We’ll keep you updated until your pair lands safely at your door.

We’re Here If You Need Us

  • Email: care@solehaven.com.au

  • Live Chat: Mon–Fri, 9AM–9PM AEST (average reply ~2 hours 

Thank you for walking with us. When you order from SoleHaven, you don’t just get shoes, you keep a pair alive longer, bring water where it’s needed, and lighten landfills. Every step you take carries that impact.